3D Modeling is normally a very long and complicated process. HoloLens allows engineers to virtually see 3D images of assets they need to maintain. With HoloLens, the engineer virtually expands the 3D image of the machine to display how it is built. This can be very useful when an asset acts up unexpectedly. Moreover, engineers can examine the 3D visualization of an asset before arriving on site. This reduces on-site repair time because the engineer is better prepared before initiating repair, as well as having the necessary spare parts on hand.
A nice benefit of the HoloLens is the fact that an engineer has both hands free when executing his work. HoloLens frees up an engineer’s hands when executing work while providing a medium to read the information they need to do the job. By using HoloLens, the engineer can see the following: the service request, work order information, real-time IoT data of the asset being serviced, documentation, knowledge base items and much more. All this data gives the engineer the necessary information to fix the problem the first time.
Another HoloLens benefit is “guided maintenance”, where an engineer collaborates with another engineer via Skype. By using the cameras on HoloLens, both engineers can see what is happening on site. The offsite engineer can draw diagrams to visually communicate with the on-site engineer to assist in troubleshooting.
In short, companies will be able to step further into the digital era and transform the way how they deliver services to their customers. The Microsoft HoloLens platform allows service companies to develop functionality that was once thought to be futuristic, enabling companies to streamline their operations, create new business models and change customer interaction dramatically, thereby giving companies a way to stay ahead of the competition.